![]() This information is needed in order to make your visit simple and more efficient. In addition, when placing an order the cookies will capture your first and last names, your email address and your customer ID. Primarily we use cookies for the sole purpose of monitoring traffic, e.g., the IP address from which you access the site the location (country) from which you access the site the type of browser and operating system used to access the site the date and time of your access to the site the pages you visit the Internet address of the website from which you accessed the site to log repeat visitors for statistical and analytical purposes to track interaction with online advertising (e.g., to monitor the number of times that a banner ad is displayed and the number of times it is clicked) and to compile and report to third parties aggregate statistics about our users in terms of numbers, traffic patterns and related site information.Ģ. ![]() Like most websites, this site uses “cookies” (small data files that our server sends to your browser when you visit the site) to gather and store information about your visit to our website. If you need any assistance, don't hesitate to contact our Customer Services team who will be happy to help.1. To cancel, please contact our Customer Services team. Refunds will be processed on receipt of the items. Items must be returned within 14 days from the date of cancellation. In the event of cancellation, the cost of returning your items will be your responsibility and not that of The Whisky Shop. Items that are bespoke or personalised cannot be cancelled, and will only be returnable if faulty. If you wish to cancel your order, you must do so within 14 days from the day you received delivery. Please note that any personalised, bespoke or made-to-order items, or items with a broken seal, are non-refundable unless faulty. ![]() Refunds will be credited back to your original payment method once we have received the returned items. To be eligible for a full refund you must contact us to inform us of any issue within 24 hours of receipt. If your item is damaged in transit or you receive an item that is clearly different to that ordered, we will arrange for a return via courier and issue a full refund. We'll send them to be recycled and you'll save paper, carbon emissions and time at the recycling centre!Īll orders are sent using tracked courier services, and we'll provide a link to track your order via email when it is dispatched so you can check on the progress of your items every step of the way. Please use the 'Change Location' link above for an estimate in your local currency or find out more about international deliveryĬhoose our Reduce & Recycle service during checkout to remove any unwanted gift cartons, tubes or boxes, from your order. We deliver to a number of international destinations including the USA. Islands & Northern Ireland orders take 3-4 working days and will incur additional cost. ![]() Orders to Highland postcodes may take an additional day to arrive. Next day UK delivery available on orders placed before 1pm. Geographic restrictions apply, find out more Just select Unlimited delivery during checkout. Free UK delivery (excluding Islands & NI) when you spend £99.Ĭhoose Unlimited for just £14.95 to enjoy 12 months of free next day delivery on all your orders with no minimum order value! Included with membership of The W Club at no extra cost.
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